Frequently Asked Questions
What form of payment does TSRS accept?
VISA, MasterCard and American Express – for an immediate download of the report
To pay by Direct Deposit – please contact us on (02) 9327 7795 or email info@tsrs.com.au.
Is it safe to enter my personal information?
Yes TSRS uses the latest encryption technology to protect your personal information. All the information you enter - including your credit card details - is encrypted using a secure server for maximum security.
What if I can't find where my strata report was saved?
Perform a search on your computer for our report which is in a PDF format.
From the "Start" menu, choose "Find" then select "Files and Folders"
Enter the following exactly - "*.pdf" and click "Find Now"
A listing of existing pdf files should then be displayed.
Note that the name for the existing strata report pdf file will be shown - SP1234(16).pdf
If the file cannot be found please contact us.
What is Adobe Acrobat Reader and why do I need it?
TSRS's strata reports are in a .pdf format, viewable with Acrobat Reader 4.0 and above. This program is free and easy to set up. Simply click on the "Get Acrobat Reader" .
Adobe Acrobat Reader is a free software program that allows you to view and print Portable Document Format (PDF) files. Your strata report will be downloaded and saved in this format.
How do I check if I already have Acrobat Reader on my computer?
You can perform a search on your computer. From your "Start" menu, choose "Find" and then select "Files and Folders." Enter the word "Acrobat" and click on "Find Now." If you have Acrobat Reader on your computer, the location and version of the software will appear in the search results.
